Privacy Policy

1. Introduction

Welcome to TiCoisa Gaming ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud gaming platform and services.

By accessing or using TiCoisa Gaming, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you as an individual, including:

• Account Information: Name, email address, username, password, and date of birth
• Billing Information: Billing address for invoicing purposes only
• Profile Information: Profile picture, gaming preferences, and friend lists
• Contact Information: When you contact our support team

Important: We do NOT store any payment card details. All payment information (credit/debit card numbers, CVV, etc.) is processed and stored securely by our third-party payment processor (Razorpay) in compliance with PCI DSS standards. We only receive transaction confirmation and do not have access to your payment card information.

2.2 Gaming Data

• Game session data (start time, duration, games played)
• Gaming performance metrics and statistics
• In-game achievements and progress
• Controller and input device information
• Voice chat recordings (when using voice features)

2.3 Technical Information

• IP address and device identifiers
• Browser type and version
• Operating system and device specifications
• Internet connection speed and quality metrics
• Cookies and similar tracking technologies
• Log files and usage data

2.4 Social Features Data

• Friend connections and social interactions
• Messages and communications within the platform
• Shared gaming sessions and multiplayer data

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide and maintain our cloud gaming services
• Process your gaming sessions and manage virtual machine instances
• Enable multiplayer and social gaming features
• Optimize streaming quality based on your connection

3.2 Account Management

• Create and manage your user account
• Process payments and manage subscriptions
• Authenticate your identity and prevent fraud
• Provide customer support and respond to inquiries

3.3 Service Improvement

• Analyze usage patterns to improve our services
• Develop new features and gaming experiences
• Conduct research and analytics
• Monitor and improve platform performance

3.4 Communication

• Send service-related notifications and updates
• Provide customer support communications
• Send promotional materials (with your consent)
• Notify you about changes to our services or policies

3.5 Security and Compliance

• Protect against fraud, abuse, and security threats
• Enforce our Terms of Service
• Comply with legal obligations
• Resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud infrastructure providers (Google Cloud Platform)
• Payment processors
• Customer support platforms
• Analytics services
• Content delivery networks

4.2 Other Users

When you use social features, certain information may be visible to other users:

• Your username and profile information
• Gaming statistics and achievements
• Online status and current game
• Friend lists (if made public)

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights and property
• Prevention of fraud or security threats
• Protection of user safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Secure data centers with physical security measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Gaming Sessions: Session data retained for billing and analytics purposes
• Payment Records: Retained as required by law and for accounting purposes
• Support Communications: Retained for customer service and legal purposes

7. Your Privacy Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

7.2 Correction and Update

• Update or correct your account information
• Request correction of inaccurate data

7.3 Deletion

• Request deletion of your account and personal data
• Note: Some information may be retained as required by law

7.4 Opt-Out

• Unsubscribe from marketing communications
• Disable certain data collection features
• Manage cookie preferences

7.5 Object and Restrict

• Object to certain data processing activities
• Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@ticoisa.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Users between 13 and 18 years of age must have parental consent to use our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: