Frequently Asked Questions

TiCoisa is a cloud gaming platform that allows you to play high-performance games on any device without expensive gaming hardware. We provide enterprise-grade gaming rigs in the cloud that you can access remotely.

• A valid email address
• A valid phone number

YES - CRITICAL: You must own the games you want to play on Steam. TiCoisa provides the gaming hardware (VM/rig), but you must:

1. Log into YOUR Steam account on the cloud rig
2. Download YOUR games that you own
3. Play your legally owned games

We do NOT provide games - we only provide the high-performance hardware to run them.

1. From Dashboard - Click on a gaming tier card
2. Choose Duration - Select session length
3. Select Payment - Premium, subscription, or balance
4. Complete Payment - Pay via Razorpay
5. Wait 30-60 seconds - Gaming rig starting
6. Connect - Click Connect button

YES! From Active Game Session panel on dashboard:

1. Click "Extend Session" button
2. Choose additional time
3. Pay or use balance
4. Session extended immediately

YES! Share Session button:

1. Click "Share Session" on dashboard
2. Select friend
3. Friend gets notification
4. Friend clicks Join
5. Play together!

We offer a range of Hour Packs designed to suit every type of gamer — from budget-friendly options for casual play to high-performance packs for the most demanding gaming experiences.

Whether you're just starting out and want an affordable way to try cloud gaming, or you're a serious gamer who needs the best GPU performance for AAA titles — there's a pack for you. All packs share the same core benefits:

• ♾️ Hours never expire — use them at your own pace
• ⚡ Instant sessions — no queue, no wait
• 👥 Friends join FREE — split the cost with up to 3 friends
• 📱 Play from anywhere — browser or smartphone, no hardware needed

👉 Explore all our Hour Packs on the Pricing page to find the one that's right for you.

It depends on how you game:

• 🎮 Casual gamer on a budget? — Our economy packs give you great value at a lower price point, perfect for trying out cloud gaming.
• 🕹️ Regular gamer? — Mid-tier packs offer a great balance of hours and performance for everyday gaming.
• 🔥 Serious / demanding gamer? — Our premium packs give you access to higher-performance GPUs for AAA titles and competitive gaming.
• 🎲 Just want to try it out? — Premium On-Demand lets you pay per session with zero commitment.

👉 See all available packs and compare on the Pricing page →

Tier 2: ₹99 (30 Minutes), ₹199 (1 Hour), ₹399 (2 Hours), ₹599 (3 Hours), ₹799 (4 Hours)

Prices include 18% GST

Keep games installed between sessions! Pricing: 50GB (₹249), 100GB (₹359), 150GB (₹459), 200GB (₹559), 300GB (₹999) per month + GST

100+ pre-installed games ready to play instantly!

No downloads, no waiting - perfect for users without Persistent Storage!

• Versus/Fighting Games - Mortal Kombat 11, Street Fighter, Tekken, and more
• Co-op Games - Castle Crashers, Streets of Rage 4, TMNT, Minecraft Dungeons
• Single Player Games - Action and adventure titles

YES — you need to own the games you want to play on your own Steam library. However, Ready-to-Play Games give you these advantages:

• ✅ Pre-installed on gaming rigs — no waiting for downloads
• ✅ Ready to launch immediately
• ✅ No download required during your session
• ✅ Included with your session at no additional cost
• ✅ Play instantly — just start your session and go!

Control center on dashboard when session is running:

• Connect Button - Opens your gaming session
• Share Session - Invite friends to join
• Extend Session - Add more time
• Stop Session - End early (refund given)

Shows real-time info: start time, duration, remaining time (color-coded)

YES! Direct messaging with friends, real-time notifications, read receipts

Automatic refund! Full time credited to balance + email sent. Try again immediately.

24/7 Support: Live Chat (footer), Email: support@ticoisa.com, Response: ~1 hour